Concierge

Responsibilities:

  • Respond to all Guest requests, concerns and issues in a timely and professional manner.
  • Provide premium Guest service by handling all communications, verbal or written in accordance with the set standards (French, German language as per assigned area)
  • Replying to customer requests prior via the Concierge E mail, management of requests and fulfilment of tasks
  • Log and maintain accurate records of all Guest calls, inquiries, concerns and requests using systems provided
  • Listen recorded messages, recall guests and assist accordingly as per their requests. 
    • Dining and other reservations 
    • Provide information about local features such as shopping, dining, nightlife, and recreational services / Spa
    • Make travel arrangements for sightseeing and other exclusive tours
    • Pick up and deliver items, or run errands for guests.
  • Prepare program suggestions and options for the upcoming tours per city/day and have them in handovers to passengers printed on the Concierge Service Desk.
  • Maintain accurate work order files for easy reference as well as files on daily guest calls made to ensure quality assurance according to agreed standards.
  • Close cooperation with Cruise Director, Captain, Hotel Manager & rest of the crew to ensure guests satisfaction.
  • Establish and maintain effective working relationships with co-workers, Hotel Manager and officers within and across department boundaries through verbal and written communications to support resolution of guest issues in a timely and efficient manner.
  • On Board Tour Sales according Tour Operators Guideline/Procedures 

Qualifications and Skills

  • Languages skills English spoken and written, German skills are considered as an advantage
  • Education / Training in the Hospitality industry is an advantage
  • Professional experience of 2 years in a comparable position
  • Experience on ships is an advantage

Requirements

  • independence
  • flexibility
  • loyalty
  • honesty
  • objectivity
  • stress resistance
  • high sense of cleanness and hygiene
  • EU Passport